• We collect the minimum needed to run the product: account email, optional display name, and the content you submit (chat messages and optional attachments like screenshots).
• Tickets and knowledge search are linked to your organization’s ServiceNow instance; relevant data is sent there to create incidents / search KB, and ServiceNow retains those records under your organization’s policies.
• Admins can see aggregated reporting (e.g., recurring issues, escalations, KB usage) inside the admin dashboard.

AutonoeX provides an IT operations copilot that helps users troubleshoot, search knowledge, and draft or create ServiceNow tickets/incidents.

If you have questions about this policy, contact us at mmks@autonoex.com.

• Provide, maintain, and secure the Services (login, sessions, access control).
• Enable core app functionality: chat support, ticket drafting/creation, and knowledge search.
• Sync and search your organization’s knowledge base when configured (e.g., ServiceNow KB).
• Support, troubleshoot, and improve reliability (bug fixes, performance, uptime).
• Provide org-level reporting to admins (e.g., repeated issues, escalations, KB coverage gaps).

If your organization connects AutonoeX to ServiceNow, the Services may send relevant information to that ServiceNow instance to perform requested actions.

When AutonoeX creates or updates a ticket/incident in your organization’s ServiceNow, that record is stored in your organization’s ServiceNow environment. ServiceNow records may remain available to your organization (including admins) according to your organization’s ServiceNow retention, audit, and compliance policies — even if you delete your AutonoeX account.

• Knowledge search queries may be sent to ServiceNow to retrieve KB results.
• Ticket/incident creation may send the title/description and related context needed to create or update a record.
• Attachments (like screenshots) may be uploaded to ServiceNow when you choose to attach them to an incident.
• Tickets/incidents created in ServiceNow are stored and governed by your organization’s ServiceNow retention and audit policies.

Your organization’s ServiceNow policies and permissions also apply to data stored in ServiceNow.

AutonoeX uses a third-party AI service provider (OpenAI) to power the in-app AI chat/troubleshooting feature. Our server sends limited information to OpenAIto generate responses.

• Chat message text you submit.
• Recent chat history (text) to preserve conversation context.
• Knowledge base context snippets (text) when KB retrieval is enabled and relevant.

• Your email address or account identifiers (not included in the AI prompt).
• ServiceNow credentials or admin secrets.
• Payment information.
• Attachments (screenshots/photos) unless you explicitly include their contents in chat text.

Model currently used: gpt-4o-mini (may change over time for quality, safety, and reliability).

You can locate this disclosure on this Privacy Policy page, and in the mobile app in the AI disclosure/consent screen before using AI chat (where applicable).

If you purchase a paid plan, payments may be processed by a third-party payment processor (for example, FastSpring). Payment details (such as card numbers) are handled by the payment processor and are not stored by AutonoeX.

We may share information in the following cases:

• With your organization/admins: admins can manage users and view org-level reporting inside the admin console.
• With service providers that help us run the Services (hosting, databases, email delivery, monitoring).
• With ServiceNow, when you enable that integration and request an action (KB search, ticket creation, attachment upload).
• For legal, security, and safety reasons (e.g., to comply with law or prevent abuse).

We do not sell your personal information.

You can delete your AutonoeX account from the mobile app. Deleting your account removes your account and associated data from AutonoeX systems, subject to limited retention for legal, security, and abuse prevention purposes.

Note: ServiceNow records created or updated through the integration are stored in your organization’s ServiceNow instance and may remain available there under your organization’s policies.

• We retain account data for as long as your account is active or as needed to provide the Services.
• When you delete your AutonoeX account, we delete or de-identify data associated with your account in our systems, subject to limited retention for security, fraud prevention, and legal compliance.
• Operational logs are retained for a limited period for security and reliability.
• ServiceNow data: tickets/incidents and attachments that were sent to your organization’s ServiceNow may continue to exist in ServiceNow according to your organization’s retention and audit policies. AutonoeX cannot delete records stored in your organization’s ServiceNow unless your organization requests and authorizes such actions within ServiceNow.

We use reasonable administrative, technical, and organizational measures to protect information (for example, encrypted transport via HTTPS and access controls). No system is 100% secure, so please use the Services responsibly.

• Access/Update: you may update your display name where available.
• Account/admin control: org admins can manage user access.
• Support: contact us at mmks@autonoex.com for privacy requests or questions.

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you access the Services from outside the country where our infrastructure is hosted, your information may be transferred and processed there.

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Effective” date above.