• AutonoeX is an AI-powered IT concierge that helps users troubleshoot issues, search knowledge, and create or manage support tickets/incidents.
• You agree to use the Services lawfully and in accordance with your organization’s internal policies.
• The Services are provided on an 'as is' and 'as available' basis without warranties.
• All purchases are non-refundable unless required by law.
• If your organization connects ServiceNow or other enterprise systems, those systems may store records independently under your organization’s own policies.

AutonoeX provides an AI-powered IT operations copilot designed to help users resolve issues before they become helpdesk tickets, while improving escalation quality and support workflows.

If you have questions about these Terms, contact us at mmks@autonoex.com.

• You must be legally able to use the Services under applicable law.
• You are responsible for maintaining the confidentiality of your login credentials and access methods.
• You are responsible for activity that occurs under your account unless prohibited by law.
• If you use the Services on behalf of an organization, you represent that you are authorized to do so.

You agree to use the Services only for lawful purposes.

• Do not misuse, disrupt, or interfere with the Services.
• Do not attempt unauthorized access to systems, accounts, or data.
• Do not upload malicious code, harmful content, or materials you do not have rights to use.
• Do not use the Services in a way that violates your organization’s policies, third-party rights, or applicable law.

AutonoeX may provide AI-generated troubleshooting assistance, knowledge search, incident drafting, incident creation, attachment handling, and integrations with systems such as ServiceNow.

Some features depend on third-party systems, organizational configuration, and administrator settings. Feature availability may vary by customer, device, environment, or plan.

The Services may generate AI-assisted responses, suggestions, and ticket drafts. These outputs are intended to support workflows, not to replace appropriate human judgment.

• AI-generated outputs may be incomplete, inaccurate, or unsuitable in a given context.
• You should review AI-generated guidance before relying on it for operational or business-critical decisions.
• AutonoeX does not guarantee that AI outputs will resolve every issue or be error-free.

If your organization connects AutonoeX to ServiceNow or another third-party platform, relevant information may be transmitted to that system in order to perform requested actions.

• Knowledge search requests may query connected knowledge sources.
• Ticket or incident creation may send issue details and related context to ServiceNow.
• Attachments may be uploaded to integrated systems when you choose to include them.
• Records created in third-party systems are governed by those systems and your organization’s policies.

We are not responsible for third-party systems, their availability, or how your organization administers them.

Some parts of the Services may be offered on a paid basis. If paid plans are offered, pricing, billing terms, and plan details will be presented to you separately.

All purchases are non-refundable unless required by law.

Payment processing may be handled by third-party providers. We do not store full payment card details on our systems.

The Services, including software, branding, design, text, graphics, and underlying technology, are owned by AutonoeX or its licensors and are protected by applicable intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for their intended purpose.

You retain rights in content you submit to the Services, subject to any rights needed for us to operate the product.

• You grant us the rights necessary to host, process, transmit, and display your content solely to provide and improve the Services.
• You represent that you have the necessary rights to submit any content, including attachments and screenshots.
• You remain responsible for the legality and accuracy of content you submit.

We may update, modify, suspend, or discontinue all or part of the Services at any time, with or without notice, including to improve security, compliance, performance, or functionality.

We do not guarantee uninterrupted availability of the Services.

The Services are provided on an “as is” and “as available” basis.

• We disclaim all warranties to the fullest extent permitted by law, whether express, implied, or statutory.
• We do not warrant that the Services will be uninterrupted, error-free, secure, or fully accurate.
• We do not warrant that AI-generated responses, troubleshooting guidance, or integrations will always produce the intended outcome.

To the fullest extent permitted by law, AutonoeX and its affiliates, officers, employees, contractors, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, or business opportunities arising from or related to the Services.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Services will not exceed the amount you paid us, if any, in the twelve months preceding the event giving rise to the claim.

You agree to defend, indemnify, and hold harmless AutonoeX and its affiliates, officers, employees, contractors, and licensors from and against claims, liabilities, damages, losses, and expenses arising from your misuse of the Services, your content, or your violation of these Terms or applicable law.

We may suspend or terminate access to the Services if you violate these Terms, create risk for the Services or other users, or where required for legal, security, or operational reasons.

You may stop using the Services at any time. Certain provisions of these Terms will survive termination by their nature, including ownership, disclaimers, limitations of liability, indemnification, and dispute-related provisions.

Your use of the Services is also governed by our Privacy Policy.

View it here: /privacy

We may update these Terms from time to time. We will post the updated version on this page and update the “Effective” date above. Your continued use of the Services after changes become effective means you accept the updated Terms.

If you have questions about these Terms, contact us at mmks@autonoex.com.